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Maintenance & Support

Your website runs reliably - not just on launch day, but continuously. I take care of everything that needs to happen in the background.

Scope of Services

What Is Included

No hidden extras, no fine print. What belongs to technical care is clearly defined.

Updates

Regular updates of dependencies, frameworks and runtime environments. No outdated stack that becomes a security risk.

Security

Monitoring for known vulnerabilities, timely patches for critical security issues and correct HTTP security headers.

Monitoring

Automated uptime and performance monitoring. I find out when something is wrong - before you or your visitors notice.

Backups

Regular, automated data backups at a separate location. In an emergency, the last clean state can be restored quickly.

< 24h

Response Time

For reported issues I respond within 24 hours - on working days usually much sooner. Critical outages are treated with priority.

  • Reachable by email and phone
  • Clear communication without technical jargon
  • No ticket system, no call center

Remote Support

Also for local systems and office PCs

In addition to web projects, I also offer remote support for local systems, networks and office computers. No technician on-site required - many problems can be resolved directly via remote access.

  • Fast help without travel time
  • Secure and encrypted
  • Available across Europe and beyond
More about remote support
Why It Matters

A Website Is Not a One-Time Project

Frameworks release security updates. Hosting environments change. Browser behavior evolves. What works today can become a problem in six months - if no one is watching.

I take on that responsibility so you do not have to think about it. You get a website that runs reliably long-term - not just the day after launch.

99.9%

Availability

uptime target

< 24h

Response Time

for reported issues

daily

Backups

automated

ongoing

Updates

controlled

Process

How Website Maintenance Works

Four steps from signing the maintenance contract to the ongoing update report - transparent website care without surprises.

01

Maintenance Contract & Access

We sign a maintenance contract, I get access to code, hosting and domain, and document the current state of the software stack and security configuration.

02

Ongoing Monitoring

Automated monitoring checks uptime and performance around the clock. If something looks off, I get notified before visitors notice anything.

03

Security Updates & Patches

Dependencies, frameworks and SSL certificates are updated regularly. Security vulnerabilities are closed before they become a risk - minor content changes are included on request.

04

Backups & Update Reports

Automated backups run at a separate location. With every maintenance cycle you receive a short report on the updates and checks performed.

FAQ

Frequently Asked Questions About Maintenance & Support

Everything important about scope of services, costs and process.

Can I book maintenance without having had a website built by you?
Yes, absolutely. You do not need to have had the website built by me. I also take over maintenance of existing projects - whether Astro, Next.js, Svelte or another modern framework. The only requirement is that I get access to the code and infrastructure.
What happens in case of an outage?
For critical outages I respond within a few hours, on working days often much faster than 24 hours. You reach me directly by email or phone - no ticket system, no call center. Critical issues are always treated with priority.
Are updates included in the price?
Yes. Framework updates, dependency updates and security patches are part of every maintenance contract. I keep your tech stack current so that no outdated components become a security risk.
Do you also support WordPress sites?
Yes, I also support WordPress installations - including plugin updates, security patches and performance optimization. However, for larger modifications I recommend switching to a modern stack that offers less attack surface and is more maintainable long-term.
How does remote support work?
Remote support is carried out via encrypted remote connections. I only access your system when necessary - and you know in advance. All access runs over secure connections within the EU. On-site appointments are generally not necessary.
What does maintenance cost?
Maintenance starts from 99 EUR net per month. The exact price depends on the scope: number of systems managed, complexity of the infrastructure and desired response time. A detailed overview can be found on the pricing page.

Your Website Deserves Reliable Care

Let us discuss which maintenance package best suits your project - transparent and without hidden costs.

Request Maintenance